LEGAL AGREEMENT

Terms of Service

Last updated: May 2026. Please read these terms carefully before submitting a form, booking a call, or making a purchase. By using our services you agree to be bound by them.

1. Who We Are

Series Media Limited is a company registered in England and Wales. Company number: 13278955. Registered office: 3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH.

We provide operational systems, automation, AI-powered diagnostic tools, and digital products for sports coaching businesses. Our services are delivered through the following domains: seriesmedia.net, seriesmedia.tech, and seriesmedia.space.

Our contact email is tania@seriesmedia.tech. References to "we", "us", or "Series Media" throughout these terms refer to Series Media Limited.

2. What These Terms Cover

These terms govern your use of the following Series Media services and products:

The AI Efficiency Form and any Series Media diagnostic tools, including the WSIFF diagnostic, accessed free of charge
Digital products purchased through our platforms, including the Time Energy Audit Tool and Inbox to Income
The £500 AI Efficiency Assessment and strategy day, booked via our calendar
The Series Media GHL affiliate programme, where you sign up to GoHighLevel via our affiliate link

Implementation retainers, custom platform builds, and ongoing managed services are governed by individual service contracts agreed in writing between Series Media Limited and the client. Those agreements take precedence over these general terms in any area where they conflict.

3. Diagnostic Tools and Free Services

The AI Efficiency Form and any free-tier diagnostic tools provided by Series Media are offered without charge and without obligation. By submitting a diagnostic form, you are providing information about your business operations for the purpose of receiving a personalised diagnostic output.

Completion of a diagnostic form does not create a contractual relationship or obligate either party to proceed further. Any follow-up call booked after completing a form is also provided without charge and without commitment on either side.

The diagnostic output is produced using automated tools including AI-assisted processing. It is indicative, not exhaustive. It should not be treated as a formal operational or financial audit. We do not accept liability for business decisions made solely on the basis of a diagnostic result.

4. Digital Products

Series Media sells digital products including the Time Energy Audit Tool and Inbox to Income. These are delivered electronically upon payment. The following terms apply to all digital product purchases.

Access and delivery

Upon successful payment, access to the digital product is granted automatically via our platform. Delivery is confirmed by email to the address provided at checkout. If you do not receive access within 24 hours of payment, contact us at tania@seriesmedia.tech.

Cancellation and refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel a digital product purchase within 14 days of the date of purchase, provided you have not yet accessed or downloaded the product. Where you access or download the product within the 14-day cancellation window, you expressly waive your right to cancel and no refund will be issued.

At the point of purchase, you will be asked to confirm that you consent to immediate access and acknowledge that this waives your statutory cancellation right. This confirmation is a condition of purchase.

If you experience a technical fault that prevents access to a product you have purchased, contact us within 7 days and we will resolve the issue or issue a full refund at our discretion.

Licence

Purchase of a digital product grants you a personal, non-transferable licence to use the product for your own business purposes. You may not resell, redistribute, reproduce, or share the product or any of its contents with third parties without our written consent.

5. The £500 AI Efficiency Assessment

The AI Efficiency Assessment is a paid strategy session delivered by Series Media. It includes a review of your diagnostic results, identification of your primary operational problems, and a full prioritised roadmap for what to fix and in what order.

Booking and payment

The session is booked via the Series Media calendar and payment is required at the time of booking. The session is conducted remotely by video call or phone.

Cancellation and rescheduling

If you cancel more than 48 hours before the scheduled session, you are entitled to a full refund or the option to reschedule at no additional charge
If you cancel within 48 hours of the scheduled session, no refund will be issued. You may reschedule once within 30 days at no additional charge
If you fail to attend the session without prior notice, no refund will be issued and rescheduling will be subject to a rebooking fee

Deliverables

Following the session, you will receive a written operational blueprint summarising the findings and recommendations discussed. This document is produced for your use only and is not to be shared or reproduced without our written consent.

The assessment and its outputs constitute professional operational advice. They do not constitute legal, financial, or accountancy advice. We recommend seeking independent professional advice before making significant financial decisions based on any recommendations provided.

6. GHL Affiliate Programme

Series Media participates in the GoHighLevel affiliate programme. Where you sign up to GoHighLevel through a Series Media affiliate link, we may receive a commission from GoHighLevel. This does not affect the price you pay.

The GoHighLevel platform is a third-party product. Series Media is not responsible for the performance, availability, pricing, or terms of GoHighLevel. Your use of GoHighLevel is governed by GoHighLevel's own terms of service and privacy policy.

Any setup or configuration work carried out by Series Media on your GoHighLevel account is agreed separately and is governed by these terms or an individual service contract as applicable.

7. Pricing and Payment

Prices for all Series Media products and services are displayed at the point of purchase in GBP. All prices are inclusive of any applicable VAT where required. If you require a VAT invoice, contact us after purchase.

Payment is processed securely by Stripe. We do not store your card details at any point. All transactions are subject to Stripe's own terms of service.

We reserve the right to change our prices at any time. Changes do not apply retrospectively to purchases already completed.

8. Intellectual Property

All content produced by Series Media, including diagnostic tools, digital products, written outputs, templates, frameworks, and platform configurations, remains the intellectual property of Series Media Limited unless explicitly transferred in writing.

Purchase of a digital product grants you a licence to use that product for your own business purposes. It does not transfer ownership of the underlying intellectual property.

You grant Series Media permission to reference work carried out for you, including diagnostic results and operational outcomes, for the purposes of anonymised case studies, portfolio examples, and marketing materials, unless you request otherwise in writing.

9. Limitation of Liability

Series Media Limited will not be liable for any indirect, incidental, or consequential losses arising from the use of our services or products, including but not limited to loss of revenue, loss of clients, or loss of data.

Our total liability to you in connection with any claim arising from a product or service shall not exceed the amount you paid for that specific product or service.

We do not guarantee specific operational outcomes, revenue improvements, or time savings as a result of using our diagnostic tools or digital products. Results depend on how you implement the recommendations and are outside our control once delivered.

Nothing in these terms limits or excludes our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law under the Consumer Rights Act 2015 or any other applicable legislation.

10. Acceptable Use

By using any Series Media service, tool, or product, you agree that you will not:

Misrepresent your identity or business when submitting a diagnostic form or booking a call
Attempt to reverse-engineer, copy, or reproduce any Series Media tool or digital product
Use any Series Media product or output for unlawful purposes
Share access to any purchased digital product with third parties without our written consent

We reserve the right to refuse service or revoke access to any product or tool where we reasonably believe these conditions have been breached, without refund.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also have rights under the law of the country in which you are resident. These terms do not affect any statutory rights you have that cannot be excluded by contract.

12. Changes to These Terms

We may update these terms from time to time as our services evolve. The version in effect at the time of your purchase or form submission applies to that transaction. We will not apply changes retrospectively to completed purchases.

The current version of these terms is always available on this page, with the date of last update shown at the top.

13. Contact

If you have any questions about these terms, or wish to raise a concern about a product or service, please contact us.

Series Media Limited

Company number: 13278955

Registered office: 3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH

Email: tania@seriesmedia.tech

We aim to respond to all enquiries within one working day.